Is Cool Official Help

la nouvelle version de Is cool………..FORMIDABLE……un petit probleme pour moi, c´est aussi ecris en anglais

Salut,

Si votre code a été bien rentré mais que vous n’avez pas reçu vos Images, votre Instant Gagnant… vous pouvez contacter Jérôme Kiwis (au-dessous) sur son profil et lui envoyer un message avec:

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Sujet du message: IS COOL – images non reçues

1) Le type de l’offre (Images, Instant Gagnant…) et son prix.
2) Le mode de paiement utilisé (carte bancaire, Paypal, Neosurf…).
3) Le « code » que vous avez reçu par mail (il est composé de 8 chiffres/lettres, exemple : A10KZV9B)
4) Votre email
5) Date d’achat et si possible l’heure d’achat.

http://fr-fr.facebook.com/jerome.kiwis

Merci bien et bonne journée!

jai appeler pour obtenir un code et il dise que mon code n’est pas valide donc jaimerais etre rembourser ou avoir un code valide car jai depenser plus d’1 euros 50

Hey Jean-Louis,

Thank you for bringing this to our attention. Have a good day!

Victoria

Good evening, the link for the 2 for one pack of images is not working
http://apps.facebook.com/is_cool/?cafe_action=sales-pack
It just sends to the main cool page FYI
JL

Hi Caroline,

With regards to SponsorPay, it may take some time for partners to confirm the offer and for you to receive the premium. However, if you are still waiting for images, you need to directly contact SponsorPay. On the SponsorPay page, click on your offers then in front of each offer should be a button (’signaler un problème’) to contact SponsorPay. Hope this helps!

Thanks, Victoria

Hi Betty,

This is what you need to do-
First of all, check that you have copied the code correctly. Make sure you have not accidentally put spaces in at the end of the code.
If your code was entered correctly but you did not receive your image pack or instant win, you can contact Jérôme Kiwis on his profile and send him an email containing the following:
Subject: IS COOL – images not received
1) The offer type (i.e. image pack, instant win) and the price.
2) The method of payment used (bankcard, Paypal, Neosurf etc).
3) The « code » you received by mail (composed of 8 numbers/letters, example: A10KZV9B).
4) Your email address.
5) The date of purchase and if possible, hour of purchase.
Here is the link: http://www.facebook.com/jerome.kiwis?ref=ts

Hope this helps! Thanks,

Victoria

hi, i just buyed 2 codes but when i put them in the field it says wrong code … what do i have to do ?
greetz betty

Good morning,
I am writing to you as I am very disapointed with the offers to get images. I have done three offers on Tuesday and only got images for 1 offer.
I did another offer for 5 images this morning and I did not receive my images. This is really unfair,
Also, I am disapointed that we cannot have the application of the day images.
Please can you help me?
Thank you
Caroline

Hi Carl, go to the link below and click ‘Remove application’ at the bottom left of the page

http://www.facebook.com/editapps.php#/apps/application.php?id=25148877350

This will completely remove the application for you. Thanks,

Victoria

I wish to be removed from this applicaton, i had no intention of
being involved with IS COOL in the first place.

Hi Yann,

I’m really sorry about this, we are still experiencing problems. I realise this is very annoying, but if you contact Jérôme Kiwis (below) who is responsible for the IsCool community, he will be able to help you with this problem. Many thanks,

http://www.facebook.com/jerome.kiwis
Victoria

hi,

i completed a second family and still no points awarded.a bit annoying to be honest. waht should I do?

thx

Hi Valerie,

I’m afraid it is still a problem which we are trying to sort out. I’m extremely sorry, I realise how frustrating this is and offer my apologies once again. Please contact Jérôme Kiwis (below) who is responsible for the IsCool community, he will be able to help you with this problem. Many thanks,

http://www.facebook.com/jerome.kiwis

Victoria

Hello,
It’s the second familly I complete and it still bugging! It’s a bit anoying cause now I don’t really see the point in keeping playing! You told me some weekes ago that you were fixing the problem but it looks like you’re still having troubles with it right?
Thanks, V

Hi Jaromita,

What exactly is the problem? Are you unable to buy images at all using SMS or have you been able to make a purchase but you haven’t received any images yet? If you have a code you can send me a message on my facebook account with details of the offer type and price, your method of payment and the code you received. I can then make sure you receive your images. Here is the link to my facebook- http://www.facebook.com/home.php?#/profile.php?ref=name&id=100000568794713

Thanks,

Victoria

Hi Aldo,

We’re very sorry, we are aware of this problem at the moment affecting some players once they have completed a family and we are doing our best to sort this as quickly as possible. Sorry again for the inconvenience, thanks for taking the time to message us.

Victoria

hello!
I’m trying to buy some image packs by sms since early this morning and it’s impossible yet. what’s hapening?
From Spain

Hello,

Please note that there is a bug in your system. I did not get the jackpot “button” when I completed 7 images in 1 family. Very frustrating….

Bonjour Ogé,

Cliquez au dessous pour poser une question en français-

http://blog.iscool.cafe.com/fr/index.php/category/contacts/
ou
http://www.facebook.com/pages/Is-Cool-Fanpage-Officielle/149567861846

Merci et bonne journée!

J’ai une famille cool pleine, et je n’ai pas eu les points correspondants…. Je n’ai pas de touche particulière pour avoir ceux ci… comment faire ?
Merci !
Lydie.

hyt now it’s ok thanks

i just pay to get more point and nothing happen….! what’s that????
how can i got my moneY back…!?????if you don’t do anything about it i really will be obliged to advise facebook manager.
thanks

Hey Gerald,

It shouldn’t show all of your friends that you have on facebook, but only those friends on facebook who have the IsCool application. If it is showing all of your facebook friends, even if they do not have the application, then there is a problem that we can try and look into sorting out for you. Thanks

hi!! it wasn’t like that a few weeks ago!! it would only show friends that had sent me cool points and not all the facebook friends.

Hi Valerie,

I’m sorry but we have a bug at the moment so some users are finding that their ‘play now’ button isn’t showing once they have completed an album. We are doing our best to fix this, so in the meantime, I apologise for the inconvenience. Thank you, take care

Victoria

Hi everyone, I manage to have a full familly but the button your supposed to click to get 5 to 500 cool points doesn’t show … how do you fix this?
Thanks,
V

Hi Gerald,

This isn’t a mistake, this is how the application works! You have to choose your friends that you wish to send points to. Thanks, and happy playing!

hi! everytime i want to return points to friends who sent them,my column is most of the time full with all my friends so i have to pick out the ones i want to send points to.(how do you fix this?

Hey Claudio,

I’m really sorry, we do have a problem at the moment. When you have completed a family we have a bug that means not all users are presented with the win points button. We are doing our best to sort this issue as soon as possible. Thanks for your time,

Victoria

Hey Oilibheir,

At the moment we don’t have a rank indication for the global listings of players. I’m sorry for any inconvenience caused; we are trying to sort this as quickly as possible. As for the add to profile button, it should be above the adverts in the middle of the page. It won’t be there however if you have already added the application. Thanks,

Victoria

Hi! I have today completed a family picture album (Family PILOT: Level 43 to 45) but the button “play now” to win points did not appear. Why?
Thanks

Hello! First question is similar to Antoine’s. The rank indication has disappeared. Frustrating!
Second: what happened to the “Add to profile” button?

Hey,

When you go to invite friends, the application will show everyone whom you are currently friends with. You need to specifically click on the friends that you wish to invite, when you do this the friends you have selected will have a tick by them. You then need to click the send invitation button to send the invite. Hope that helps!

hi, in the application invite friends it’s always full, i click to invite but it still always full of names, so i can’t anymore invite friends.
please let me know thanks

Hey Claudio,

What do you mean by ‘application of the day?’, are you talking about a super rewards offer? Thanks,

Victoria

Hello, in the last “Application of the Day” I can not log in to increase the points, and I always get the answer “We’re sorry – This offer is currently not available.”. Why? I never downloaded these applications.
Thank you,
Claudio

Hey Cris, which country are you from?

Merry Christmas to you too!

pls my country isnt in the list of promotion santa pls awnser me txs!!happy christmas!!

Hi Jean-Louis, I refer you to Jérôme Kiwis who is responsible for the Is Cool Community and the French Blog, he can help you with this! Here’s the link-
http://blog.iscool.cafe.com/fr/index.php/contacts/#more-25

Good morning
I have purchased one pack of 100 images and paid with paypal.
the confirmation code came after I finished using the page
I re-did the entire process ( there fore paying a second time)
Where CAn I Now enter the second code for the second purchase of 100 images ?
I have at hand both receipts

hello am going on this all the time before my images use to change al the time all of a sudden they dont chng no more is thier a reason why pls update it for me thank you …

Hello, you have just changed the Cool home page. How can I see my rank (among ALL the players) ? It now only shows my rank among my friends…
Could you help me find my “global” rank among all the players, please ?
Thanks

Hi,
I’ve complete two families lately but I can’t find the way to get some free points because i can’t reach the kiwi’s album. So could you explain how to do this please?
Thanks

quisiera jugar sus entretenidos juegos pero no se donde encontrarlos talvez soy tonta y los tengo en frente mio por favor estaba inscrita con otro e-mail y nombre…¿ como los cambio? gracias amigos..¡ son suuuper cool! hasta pronto.. carla.

I answered you by mail

Hi,

I’ve done a payment, receive my code, put into iscool.app, but no image receive…Could you give me information please.

Below the payment confirmation :

thank you,

Reçu de paiement
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Vos codes :
PT4ZWP1W

Un email vous a été envoyé à l’adresse email suivante : jean@timise.com

Montant débité : 10.00 EUR
Date de la transaction : 2009-11-18 11:56
Référence de la transaction : 5191730
Référence sur votre relevé FAI : 6-7673864342181607

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Here is a copy of a conversation I have had with Pierre Ange Sency

Pierre Ange Sency October 15 at 4:53am Reply
bonjour mes amis, depuis maintenant le debut du mois de juillet, je suis comme certain d entre vous limiter dans notre jeux favoris et ce depuis qu il ont essayé leur radar anti tricheur. depuis impossible de faire un score honorable par jour malgree plus de 3000 amis. durant cette periode je suis passé de 400 eme mondiale a 800 eme, je jette donc l eponge inutile de passer du temps sur ce jeux tout en sachant que je ne peut pas lutter . 2000 points par jours c est bien peut en comparaison de ce que je faisait ( entre 40 000 et 80 000 ) alors merci a tous pour l aventure. des que j aurais trouvé un repreneur pour le groupe je me retirerais sans quoi je serai contrain de le fermer mais je prefererais trouver un administateur motivé . merci pour tout
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I have the same problem as Pierre .I have gone from 1500 friends to over 2000 but in the past few months my daily score has gone from over 6000 to about 2000 max.
Is there a problem with the game?
I have never used a cheat , if anything I have reported people who recommended ways to do so.
Willy Kerdraon

@Alex Baeyens

Hi Alex,
To enter the code you should select any payment method (it does not have any consequence), then the code field appears ! Very simple
See you,
J.

How to play the instant win game? Where to enter the codes?